Wilsons Auctions

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Help & Support

Minimum System Requirements

  • Broadband Connection to the Internet
  • Supported Browsers
  • Internet Explorer 5.5 or later
  • Firefox 3.53 or later
  • Safari 4.02 or later
  • Unreal Media Player 5 (Download)
  • Microsoft Silverlight 3(Download)
  • Adobe Reader for viewing Condition Reports (Download)
  • Pentium III processor or similar with at least 128 MB memory
  • Windows 98 or later
  • Screen resolution of at least 1000x720
  • Firewall IP opened on Http Ports 943 and 4502

General

  • Do not download anything whilst bidding as this may affect the performance of Live Bid on your PC
  • Avoid having multiple browser windows open as this may also affect performance
  • Prior to bidding, view the sales catalogue for the auction that you intend to participate in so that you know what is being auctioned

FAQ/Support

How do I register for a Live Auction? +-

Setting an alarm for a lot +-

If you would like to be warned when a lot you are interested in is about to be offered for sale, click on the "Set Alarm" button in the catalogue listing. The colour of the button will change from blue to red indicating that the alarm has been set. You can view any alarms you have set by going to the "My Account" page.

My contact details are incorrect and I want to change them +-

When I open Live Bid, I cannot see the auction taking place +-

Ensure that you have both the Unreal Media Player 5 and Silverlight 3 installed. Additionally, there may be a communications problem - Press F5 to refresh the page. If the problem persists contact Wilsons Auctions.

When I open Live Bid, I can see the auction taking place but cannot participate in it +-

There may be a communications problem - Press F5 to refresh the page. If the problem persists contact Wilsons Auctions.

I can see the auction taking place but cannot hear the auctioneer +-

Check the sound settings on your computer.

I cannot submit a bid as the "Bid" button is greyed out +-

Bidding may not have started. Additionally, check any messages displayed on the screen for a more specific reason.