Wilsons Auctions

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Live Bid Support

Below is step by step instructions on how to run the initial set up for Live Bid. The first time you try the set up you may come across a couple of problems with Firewalls etc. Once you have set up once the programme will start up with no problems at all in the future. If you have any queries or difficulties at all please do not hesitate to contact any of the following members of staff for assistance.

New to Live Bid?

Live Bid offers purchasers a secure and reliable method of remote bidding over the internet.

This service can only be offered once we have received a completed registration application which will require verification and acceptance.

 

Live Bid - Minimum System Requirements

 

General

FAQ/Support

Conditions of Sale Here

How do I register for a Live Auction?

Register Online Here

I've forgotten my Username or Password

Retrieve your Username or Password Here? Alternatively Contact Wilsons Auctions

My contact details are incorrect and I want to change them

Contact Wilsons Auctions who will be able to change them for you

When I open Live Bid, I cannot see the auction taking place

Ensure that you have both the Unreal Media Player  and Microsoft Silverlight installed. Additionally, there may be a communications problem - Press F5 to refresh the page. If the problem persists contact Wilsons Auctions

When I open Live Bid, I can see the auction taking place but cannot participate in it

There may be a communications problem - Press F5 to refresh the page. If the problem persists contact Wilsons Auctions

I can see the auction taking place but cannot hear the auctioneer

Check the sound settings on your computer, if this does not resolve it contact Wilsons Auctions

I cannot submit a bid as the "Bid" button is greyed out

Bidding may not have started. Additionally, check any messages displayed on the screen for a more specific reason or you have a view only account set up.